How to Deal with Problem Clients
There’s nothing better than having amazing clients.
And there’s nothing worse than having nightmare clients.
Here’s how to deal with client problems…
1. Set Boundaries
It’s your responsibility to show clients how they can work with you.
Think about every step of the process: the consultation, the proposal, the project, the payment.
How do you want clients to act and communicate with you?
Spell out the boundaries.
If you don’t want 2am emails, only respond on weekdays during work hours.
If you can only offer so many revisions, make that clear in the policies.
You need to be firm with your boundaries. It’ll make your life so much easier.
2. Have a Client Contract
A Client Agreement is an important part of running a service business.
It spells out your policies and protects you from common problems.
You’ll ensure that you’re paid by clients correctly + on time. Your clients must follow your cancellation + refund policies. And you’re able to promote the work on your website + social media.
It’s important to have your clients sign a contract before you start work. It’s important for clients who book online as well. You can add your client contract to the checkout page so they can accept before booking.
Read More: Client Agreement Template
3. Tell Them Goodbye
As long as you have a contract that allows you to cancel, you can fire them.
I know there are times when you need to the work. But trust me, it’s not worth it. A nightmare client is a total drain of your time and money.
You could be spending that emotional energy finding new dream clients.
Don’t be afraid to tell them goodbye.
4. Get an Attorney
When all else fails, you might need to take legal steps.
Keep in mind that fighting it out in court will cost a lot.
The threshold for a lawsuit is typically around $10k. That’s how much it costs to hire attorneys and pay court costs. It’s usually not worth it to file a lawsuit when your disagreement is less than $10k. You’ll pay more in fees than you will win.
There are cheaper options, like small claims court, where you can do it yourself. If you have a contract, this is simple. If you don’t have a contract, it can be messy. It’ll take a lot of time and money that might be better spent on your business.
Think about whether or not it’s worth it.